Clinical Research Call Center Team leader

For one of our clients located in Anderlecht, we are looking for a Clinical Research Call Center Team leader with a strong leadership.

  • Do you have a nurse degree?
  • Do you have a first successful expertise in team management?
  • Do you have deep knowledge in clinical trial process?

Then, you might be the specialist that we are looking for!


  • Developing and maintaining unit volunteers recruitment capability to conduct a broad range of exploratory development studies;

  • Providing proactive support for development of new methods and material for subject recruitment purposes and implementation of recruitment campaigns as well as assisting in the increase of the unit awareness,

  • Recruiting, orienting, scheduling and may ensure compensation for all volunteers and subjects participating in clinical research studies;

  • Assisting in different secretarial, financial, regulatory and clinical trials source documentation related matters (e.g. Managing volunteers phone calls and visits, recording study data, maintaining source documentation, updating volunteers database specific to study participation, assistance in organizing meetings and travels, diary and meetings management, letters and mail administration, purchasing/orders management, contact with the suppliers, budgets set up and management, monthly expenses justification, bank account management, payment of the volunteers,…);

  • May participate in protocol related activities such as assistance in the review of the informed consent documents for assigned protocols, responding to queries specific to subject data collection, acting as witness for the study medication administration in accordance with protocol.

  • May perform following-up of the subject in clinical trials and data collection

  • Have the knowledge to be able to perform screen phones and establish the medical profile of the volunteer.

  • Update the electronic files of the volunteers and assure the follow-up of request of medical reports.

  • May provide, when requested, reference administrative recruitment support services.

  • May perform highly specialized assignments, including electronic and written clinical data collection.

  • May provide reference administrative recruitment support services by facing external PCRU customers.

  • Enroll volunteers in a study according to the criteria of the study and the medical profile of the volunteers.

  • Have the knowledge to be able to perform screen phones in French, Dutch and English and establish the medical profile of the volunteer.

  • Manage and oversee a group of Clinical Research nurses and agency staff to ensure above daily activities.

  • Manage the performance of team members through goal setting, ongoing assessment, regular F2F and coaching.

  • Ensure working schedule of the call center.

  • Participate in meetings with our Unit at New Haven/US.

  • Reports to Volunteer recruitment Coordinator.

  • Bachelor Nursing / A1 Nurse;

  • Clinical research/Clinical study experience (good knowledge of the day to day of a such kind of environment)

  • People management experience of 2-3 years;

  • Call Center experience not mandatory

  • Open to work in shift;

  • Good team lead competencies

  • At least 2 languages: FR or NL and ENGL


Contact Information 

Interested? Don’t hesitate to contact Amandine Planche – Talent Acquisition at Valesta

Phone: 010 68 53 30–

Application form : Clinical Research Call Center Team leader

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Files must be less than 3 MB.
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