For one of our leading clients in the region of zaventem we are looking for a Customer Service Officer:
•Are you service-minded, precise and stress resistant?
•And do you have a good knowledge of languages (Dutch, French, English)?
Then don't hesitate to find out more about this interesting opportunity!
As Customer Service Officer you are the key contact person and strategic element to ensure the voice of the customer is always listened and understood. Delivering customer satisfaction is about providing timely, responsive service with integrity, simplicity and a passion for excellence while exceeding both internal /external customer’s expectations.
•Be a voice for the customer.
•Listen well, be responsive and demonstrate a sense of urgency in all cases.
•Strive to maximize customer satisfaction in line with the contractual arrangements.
•Responsible for the correct and timely handling of order processing and this not only for dual flow SAP/SF+ but also for back order ( retail & hospital ) and sample dotation management, including billing, credit Nota , complaints and returns this for 3 channels : Procurement, hospital, pharmacists and also internal departments .
•Process the orders for psychotropic medication including strict reconciliation according to FAGG rules
•Execute timely all necessary actions to ultimately achieve/support sales plan including the first to market for launch excellence and key end of Month / Quarter process
•Follow up on daily basis picking/delivery process with the different and multiple partners ( warehouse and distribution )
•Issue Daily KPIs reporting to management, supply chain, Quality Assurance,..
•Actively participate in the maintenance of the SOP and support audit requests
•Embrace compliance, implementation of procedures, and work instructions according standards.
•Bachelor degree or relevant experience
•Strong administrative and organizational skills
•SAP system experience is a plus, proficient in Microsoft Office
•Good knowledge of languages: Dutch (fluent), French (good), English (good)
•Pricise and accurate
+32 15 21 11 04